1. Who we are
KrestChat (“we”, “us”) provides live chat software for websites, including the embeddable widget, agent dashboard, mobile notifications, and related services available at krestchat.sbs.
Contact: support@krestchat.com
2. Information we collect
- Account data — name, email, password (hashed), business/website details when you register.
- Billing data — plan, payment references, and bank-transfer claims. Card payments are processed by Paystack; we do not store full card numbers.
- Chat data — messages between website visitors and agents, optional file attachments, visitor session identifiers, page URL, and approximate location if provided by the browser or IP lookup.
- Usage data — log-ins, feature use, device/push tokens for mobile notifications, and basic diagnostics.
- Cookies and similar tech — see our Cookie Policy.
3. How we use information
- To provide and improve the live chat service
- To authenticate agents and secure accounts
- To process subscriptions and payment confirmations
- To send operational notices (e.g. payment status, security alerts)
- To prevent abuse, spam, and fraud
- To comply with legal obligations
4. Legal bases (where applicable)
We process data based on contract performance (providing the service you signed up for), legitimate interests (security, product improvement), consent (optional cookies or marketing where required), and legal obligations.
5. Sharing
We do not sell personal data. We may share data with:
- Payment providers (e.g. Paystack) to process payments
- Hosting and infrastructure providers that run krestchat.sbs
- Push notification services (e.g. Expo) when agents enable mobile alerts
- Authorities when required by law
Website owners who embed the widget act as independent controllers of their visitors’ chat content. KrestChat processes that data to deliver the product on their behalf.
6. Retention
Account and chat data are kept while the account is active and for a reasonable period afterward for backups, disputes, and legal compliance. You may request deletion of your agent account by contacting support.
7. Security
We use HTTPS, hashed passwords, access controls, and server hardening. No method of transmission is 100% secure; please use a strong unique password.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or export your data, or to object to certain processing. Contact support@krestchat.com. You may also lodge a complaint with a supervisory authority where applicable.
9. International transfers
Data may be processed on servers in regions where our hosting providers operate. We take steps appropriate to the nature of the service to protect information.
10. Children
KrestChat is not directed at children under 16. If you believe a child has provided data, contact us to remove it.
11. Changes
We may update this policy. The “Last updated” date will change; continued use after changes means you accept the updated policy where permitted by law.
12. Contact
Email: support@krestchat.com · Web: Contact page